Not a full service "UPS" store. Walked into the store hoping to ship a package for work and was informed that this store won't deal with accounts. When asked to be pointed in the direction of the next, local UPS option was rudely informed that "there may be a box nearby...I'm not going to look it up for you because you aren't giving me any business".
12/23 update: Owner emailed me and rushed items Thursday night. They arrived Friday. He made up for previous lousy service. Thank you very much.
I won items in auction. Still waiting... just for a CALL BACK!!! I've called them multiple times. First time was Friday 12/16. Woman said "We're very busy right now, call back". I called Monday 12/19. Went straight to their voice mail, all day long. I called back today, Wednesday 12/21. Woman says "It's our busy time of the year, we'll get to it." She didn't even take my name. Terrible customer service. How do you expect to keep customers?
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The general manager Milt is superior! I use their service with large shipments almost every week and every time he sees me come in, he rushes to help me carry large boxes inside. He definitely gives great customer service. Although, I cant say that about the other employees, they seem to roll their eyes when they see me come in with 10 large boxes.
Owner is great! Unfortunately UPS is pathetic. UPS deliveries are late or missing. So disappointing when online sellers don't offer FedEx or USPS delivery options.
I've shipped with this UPS store many of times and they are always kind and professional. I hope to do business with them again soon. God bless!
The Ups Store is a US Finance company based in Salisbury, Maryland. The Ups Store is located at 1147 S Salisbury Blvd Ste 8, Salisbury, MD 21801, USA.
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