My daughter is now entering her 8th year at DDS. It's become her second home. She loves her teachers and all the friends she's made along the way. If you're looking for a studio that feels like home, then look no further than D'Ann Danse Studios.
The owner/director has never called, emailed or made any indication that she was sorry for the accounting error. She refuses to take the time to personally attend to this matter, and I am jumping through hoops to get the studio to stop charging me for a month I've already paid for. It seems counter intuitive to treat a customer this way, especially when you made the mistake.
But the studio's accounting and customer service leave much to be desired. I gave the studio my credit card number so they could charge it every month. Supposedly they missed a month, so charged me twice in December ( with no notice). Then I had a new card issued and used it to pay March's tuition, but apparently they forgot to record my payment and sent me a bill. When I checked the CC records I discovered I had been charged for the missed month, as well as March. Some how the studio lost track of two months of tuition. I sent a detailed email with an attachment showing the CC records for every month. The lady in charge never responded to my email, I was forced to deal with her receptionist who kept asking for more verification, and in May I received another bill reflecting the same mistakes I've been trying to get corrected since March.
To be fair, the instructors are wonderful and the students really do learn. My daughter enjoyed her teacher.
D'Ann Danse Studio requires all students to sign-up for a full year of lessons. If you move or decide you don't want to dance there anymore, you are still required to pay for the remainder of the year. Parents have to buy all shoes, tights, etc through the studio. The required items are quite expensive. I paid $14 for a pair of tights for the recital. Also, besides paying for lessons, costumes, and shoes, parents are required to buy a certain number of tickets to the recital ( whether you need them or not!) I am required to buy 4 adult tickets at $15 a piece. Cash or CC only, no checks, and if you pay with a CC be prepared for a 2% surcharge. The recitals are professional affairs, but I kept feeling like the studio was using every opportunity to get more money from me.
My daughter, age 5, has had a wonderful introduction to dance here over the past 2 years. The teachers are very patient and do a great job of engaging young children to teach them skills. I appreciate that the teachers keep the choreography and costumes age appropriate.
We have been at DDS for 8 years, and we have gained more than just a dance education we have also gained another family. Everyone at our studio is very close, and we are always helping one another. I am very proud of how my daughter have developed her technique over the past few years. She isn't just a face amongst a crowd of several other students. I love the smaller class sizes so my daughter gets the attention that she deserves. We are very excited for another fabulous year at DDS!!
Both my daughter's have always loved to dance. So when it came down to where to sign them up my husband suggested DDS, that they are the best around. So I took his advice and WOW am I so happy we did! The studio is always warm and inviting, and the teachers are great. I love when my girls learn something new "hey mom this called a Port de Bras and this is called a Tendu" not only have they learned proper dance technique but they have gained great self esteem & wonderful friendships! We Love DDS
Bottom line, great dancers -terrible accounting and customer service with inflated costs. We won't be back.
D Ann Danse Studios is a US Bar based in Salisbury, Maryland. D Ann Danse Studios is located at 1714 N Salisbury Blvd, Salisbury, MD 21801, USA.
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