I had a fairly pleasurable experience at this location . I went in to have my tires rotated at Sams Club in Salisbury Md. I was the second person there at 7:30 a.m. and sat there for three hours until someone came out and told me that they could not rotate my tires because they were cracked. However they would put me on the list and would try to have my tires changed to new tires before the day was out . After sitting there for 3 hours that was not going to happen. The following day I went to Mr Tire in Salisbury Maryland and ask for a price for four new tires along with an oil change and four new tire pressure sensors (because my tires were five years old and those sensors should be replaced at about every 6 years and I did not want to have to pay in a year or so to have my tires dismounted and remounted just to change the pressure sensors).I left 3 hours later with new 75000 mile tires, new pressure sensors and an oil change along with a road hazard warranty for the tires All for a price that was cheaper then what I was quoted because I was given a discount that I wasn't counting on. I will be going back for new tires for my truck, and hopefully I will be treated the same way.
This place is dreadful. I called them for an appointment, and the phone rang 25 times two separate occasions. Each time, someone eventually picked up, but then immediately hung up. Finally I got an answer and ordered tires for replacement. I came in for my appointment only to find that the shop ordered the wrong size tires. I then rescheduled, and the correct tires were placed on my car. After completion of the job, the manager didn't bother to apologize for the inconvenience, OR thank me for my patronage. However, despite the new tires being less expensive they still charged me the cost of the first set of tires, resulting in a $484.00 overcharge to my credit card. They promised to "take care of it," and "get back to me with the status of my refund," but no one ever called. I had to chase them down to inquire, and - as usual - I was placed on hold for 10 minutes. After speaking with corporate, I was told that the overcharge amount the shop reported was $450.00, not $484.00 as it should have been. Very unprofessional, and I plan to tell EVERYONE that I possibly can not to ever use Mr. Tire again. There are far too many other places in town that offer better service.
FAST SERVICE AND VERY KNOWLEDGEABLE STAFF!
My family and I have been long standing customers of Mr. Tire. They used to be great many years ago and so when they started slipping up I didn't immediately stop going there. The first occurrence when I noticed that place was going down hill was when I was sitting and waiting hours for my car to be done. I sat and heard the front desk associates/managers talking about their personal lives loudly as well as how bad their employees are. I even got to hear about the "screw ups" their employees did while I was sitting there. This occurred every time I went in there; there was no professialism. Then in June 2017 I decided to take my car there due to some brake issues. They completely replaced my brakes and told me eventually I needed my calipers replaced but it isn't urgent. So I waited a month and when I noticed my brakes weren't working again I took It back. The owner reminded me that they suggested I get my calipers replaced and I said sure whatever it takes. So hours later when they finished my car, the manager himself stated that he didn't understand why they recommended my calipers needed to be replaced and so he never replaced them and put all new tires on my car instead. Then literally a few days later my tire became completely flat on the bypass and when my husband took it in the manager said if was a valve stem issue (not sure about auto stuff) but I feel like this is an odd occurrence for tires that we're put on a couple days before. Then a few days later, the final problem that led me to never go back to Mr.tire, not even was how they handled my 3rd occurrence of my brakes not working. I brought the car back for the third time for the same situation (all occurring within two months) and while I was trying to tell them woman at the desk about my issue she completely ignored me while I was talking. Very little customer service was observed. I left my car while I ran some errands, and I get a call not even an hour later saying there is nothing wrong with my brakes and perhaps I should take it to a dealership. When I physically came in the store she brought out a mechanic to help her articulate the problem and he was smirking and talking to her about the issue as if it was funny, not even looking at me, the customer They said there was nothing they could do for me. So a few days later I took my car else where and the mechanics at this place told me that I needed my calipers replaced, they were completely worn and leaking. I was really annoyed that Mr. Tire said I needed my calipers replaced, took it back and said they were great and even threw out that line of "I'm not going to charge you extra on something you don't need, that's not how we do things around here". I feel like this business has majority declined in professionalism and ability which is sad to say about a business a whole family once trusted. I can honestly say I will not go there anymore, not even to change my oil
Fair price for service, tries hard to accommodate customs, oil change special is unclear better read the fine print.
Mr Tire Auto Service Centers is a US Car Repair based in Salisbury, Maryland. Mr Tire Auto Service Centers is located at 909 S Salisbury Blvd, Salisbury, MD 21801, USA.
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