We stayed at the Quality Inn and had a good experience. The room was clean, quiet and inexpensive. The included breakfast was great especially for the kids. The highlight of our trip came after we got home and my wife couldn't find her diamond wedding ring. We called the hotel and housekeeping had turned in the ring, which we were reunited with.
The mattress on the pull out couch had a Hugh 2 ft stain in the middle of it. I took a picture of it and showed the night manager and just said sorry and said that house keeping must of missed it and did nothing about. My family had to sleep on it. The tub had mold around it. The hallways were sweltering hot and there was no elevator so we had to carry our suit cases up stairs. I expect that at a 60 dollar a night hotel, not a 125 a night one. In the morning I showed to picture of the stain to day manager and he just said sorry and offered no compensation. Stay clear of this location. It is my personal observation that the Choice hotel line of hotels is most definitely in decline. My recent experiences of this chain have not been pleasant.
Horrible experience. Pay a little more and go somewhere else. The hotel was dated and musty. The jacuzzi tub had mold and didn't work. The mattress had no support and the sheets wouldn't stay on. We had to keep getting our entry card reset. The only good thing is that it is convenient to the mall, other stores and restaurants.
On 18DEC17 9:30 pm I came back from the store and found a bed bug crawling in my sheets. The night before I had been itching on the insides of my thighs and thought it was due to my eczema/allergies (however I never have eczema in the winter), however the insides of my thighs were red, inflamed and had tiny bumps on them. The night I found the bed bug I was livid. I immediately collected the bed bug in a hotel cup and took it downstairs to Kim (desk clerk). I showed it to her and she was very nonchalant. She did not apologize she did not say that she would get me another room, she simply said that they would have to call the exterminator tomorrow to confirm that it was indeed a bed bug. I did NOT like how she was treating the situation so I told her I wanted my money back and that I wanted to get out of the hotel immediately. She then said are you sure its a bed bug. I then dumped the bed bug on the desk to show her that it was indeed a bed bug ( even though she already looked in the cup) She then told me rudely to pack my things and come back down stairs so she could check me out. I packed my things quickly ( I had bags of Christmas presents everywhere and had to make 3 trips up and down the stairs. Mind you I had just reported earlier today that the side door key card machine was not working, she simply replied it's the battery in the machine and didn't do anything to resolve it) and came back to the desk with the bed bug still in the cup. There was a gentleman at the desk already and she was helping him and I caught her roll her eyes at me which made me even more angry. I walked up to the desk quiet at first as she still DID NOT apologize for what happened or offer resolution to the issue. She then said that she's already checked me out and that I can go and the manager would be there tomorrow at 7 am. I stated again that I wanted my money back so that I could stay at another hotel. She then became very curt with me, and said we don't know if it's a bed bug yet and would need to wait for an exterminator. I was livid, she then asked me if I had had my sheets changed that morning (making it seem like the bed bugs came from me!) I then became very angry and asked her how would she feel if there was a bed bug in her hotel and she was being treated the way she was treating me. She then yelled at me saying shes done all she could (and when i say yelled, she yelled overtop of me we were literally having a shouting match in the lobby) I have stayed in several choice hotels and have always gotten excellent customer service and never have I once seen a bed bug in any of the hotels ive stayed in for that matter. If she would have treated me with better customer service or even apologized and offered another room I wouldn't be so adamant on getting my money back. She did NOT deescalate the situation and gave the poorest customer service I've EVER received ANYWHERE. I then asked for the GMs information and then asked for the managers name and only then did she offer to remove 1 night from my 2 day stay at this hotel (she removed 18DEC17 from my stay). She stated she wouldn't be able to give me their phone numbers but would pass along the information. I left the hotel getting no where.
I don't know if the adjacent rooms were empty, if the walls are sound resistant, or if the guests were considerate, either way it was very quiet there. Clean room. Fairly comfortable bed.
Quality Inn is a US Lodging based in Salisbury, Maryland. Quality Inn is located at 2701 N Salisbury Blvd, Salisbury, MD 21801, USA.
Please contact with Quality Inn using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Quality Inn opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Lodging in Salisbury