I can only hope that other customers realize how unfairly Aero Energy treats them and drops them like a mic. If the company continues this trend I can only assume that they won't be around much longer.
For reference, I've included a photo of the "Annual Review" letter. Peace out Aero Energy, nice knowing you.
After switching to a different propane company I also found that the price per gallon that Aero charges is astronomically high. I was getting charged $2.83 a gallon. The company that I switched to is charging me $1.79 per gallon with a price cap of $2.09 per gallon. Thanks for screwing me over for 8+ years Aero energy.
My tank was 100 gallons. They claimed that because I used less than 200 gallons a season I would be charged this rental fee until my usage went up. Also, they were raising my price per gallon to a higher rate. Well, I did some research, and 90% of the other propane companies I called had a similar policy however their policy states that you only have to fill up your tank at least once a season to avoid the rental fee. I've always filled up my tank at least once, I just rarely go over 200 gallons a season which is why I have a 100 gallon tank.
The "customer service" is the absolute worst. I have a different energy company at my rental property. The customer service actually exists, and the technicians are knowledgeable. Do yourself a favor and use Sharp Energy.
Unreal - no customer service - they do not care about the customer - only your money and your $500.00 security deposit - they have over 40 communities - wish I had the time and money to challenge them. The CEO must be sitting fat and happy!
I rank Aero Energy down at the bottom of my list with Delmarva Power and Comcast. Horrible company. After being a customer of theirs for over 8 years, they out of the blue sent me a bill for a annual rental fee.
Aero Energy Salisbury is a US Plumber based in Salisbury, Maryland. Aero Energy Salisbury is located at 1616 Northwood Dr, Salisbury, MD 21801, USA.
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