Bought an air filter that is surprisingly difficult to find in this town for the vehicle in question at a great price. Docked a star for the price of microfiber cloths.
Quick wait time, pulled my profile right up. Always do a good job and reasonable prices. I don't feel like they are trying to rip me off for stuff I don't need.
Made an appointment online 9/26 for 9/28 for 4 tires. Dropped my car off at 10am, got a call about 2 hours later telling me they only have 3 in their inventory. Was told it would be ordered and be there 10/3. I called and was told it wasn’t there, so was then told to come in 10/6, as the tire would definitely be there. Went in to drop my car off and no one knew anything. Had to be showed the actual screen as proof that they actually ordered my tire. Now have to go back 10/10. Since I had made an appointment ahead of time, I expected the tires to be there, not told 2 hours later that they don’t actually have them and then have to come back 2 weeks later to get ONE tire done. Employees were unapologetic, and didn’t care to hear my concerns or frustrations. Need to work on customer service and preparation. Employees should not be just saying but actually doing.
Ok so I had to return a faulty part. I only had my core receipt for the part. The manager was rude and actually accused me if stealing a gear box.. Located in the back of the store and weighing about 20lbs at least. They pretty much kicked me out of the store and told me sorry about my luck. I ended up contacting the Better Business Bureau. Which upset the manager, because they had a mark on their history. He welcomed me back into the store with a new part... It's unfortunate I had was pushed to go that far.
I scheduled an appointment for an oil change and wanted a high mileage instead of conventional. The front desk guy said it didn't matter what I got basically, "They're the same" and then admitted he didn't know the difference. It was taking too long to check in, so I just agreed to conventional and dropped off my car. I was a bit concerned with entrusting my car at that point. I returned after 3.5 hours assuming my car was done with the oil change... it wasn't, and it wouldn't even be started until 30 minutes later. Jordan, the same front desk from before informed me they were down a technician. I can understand that, but is the customer service so terrible or do they not care? They can't call after an hour and update me? It would have been fine if I was updated, plans could have been arranged for a later drop off time at the store. I've been a long time customer with my local Pep Boys, however, I don't think I'd be returning after this experience. It's definitely not the service that use to come from this store. Not at all okay.
Pep Boys Auto Parts Service is a US Car Repair based in Salisbury, Maryland. Pep Boys Auto Parts Service is located at 1628 N Salisbury Blvd, Salisbury, MD 21801, USA.
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