I'm skeptical of these bad reviews - I suspect they are from competitors. Anyway, I started coming here years ago when I lived on the shore; now I drive from Towson to bring my six pets here. The staff is highly professional, helpful and very compassionate with my animals - most of which are special needs. They are literally lifesavers, and they've taught me a great deal about having happy, healthy dogs and cats.
Definitely on the pricey side but the experience is always pleasant. They are helpful and informative. I take my shepherd to Dr Mcteer and i love that she is very good with him, she will sit on the floor and give him love while she talks to me about whatever is going on. Its definitely worth the price.
Excellent care for all of our animals. We have been, and continue to be, very happy with Dr. Lewis and all of Healing Hands. Professional, caring and knowledgeable.
This has been one of my worst experiences with receiving care for my cat in my entire life. So many mistakes and incompetencies were made at various levels. My cat was given antibiotic medication that was the incorrect amount. To make matters worse she was boarded there for 5 days while we took a trip and the staff did not correct the mistake while they were giving her two doses a day. They should have caught it immediately because the amount they gave me could not have covered the entire 14 days. The bottle was dark glass and very heavy so it was not obvious to me that there was not nearly enough liquid for the 14 day period. They should have noticed it since that is their job and they do it every single day. When I called them to notify them of the mistake I was put on hold numerous times. I spent approximately 25 minutes on hold dealing with all of these problems. At one point I had to hang up and tend to my daughter after I had been on hold for nearly 10 minutes. That is completely unacceptable and unprofessional since these were all there mistakes. They told me they would give me another bottle for free but I had to come back and pick it up. It was one of those terrible snowy days and was a huge inconvenience for me. They said it would be for free and of course that is what I expected and hoped for. Less than two weeks later I received a bill for the medication totaling $16.30 that stated it was between 1 and 30 days past due. At that point I had completely had it with the level of incompetence in nearly every interaction with the Healing Hands Animal Hospital staff. I will admit that I was extremely curt with the staff as I was once again immediately put on hold for about three to four minutes again as I called to resolve yet another problem that was caused by no fault of my own. When the gal finally got back to me I told her to please not put me on hold again because that was what she was going to to do again in order to "figure" things out. I told her that was unacceptable to me and to call me if she needed to contact me again regarding the incorrect bill they wanted me to pay. They never called me again and I resolved to never use their services again because they are incapable of performing at acceptable levels. About three days letter I received a letter stating they would no longer offer services to me and never once acknowledged or apologized for making error after error and causing me distress. There love of animals is evident but they are completely incapable of running and effective business or treating their customers with even the basic level of respect.
I love this place. My cat did so good with them and they checked him all round. But he has bad ear wax. So. The vet clean his ears my cat was not happy. After that the people gave us cleaner for his ear.
Healing Hands Animal Hospital is a US Veterinary Care based in Salisbury, Maryland. Healing Hands Animal Hospital is located at 727 E Main St, Salisbury, MD 21804, USA.
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